Overseas Shipping Policy

● Overseas Service Areas:

• Current overseas service areas: China, Hong Kong, Macau, Singapore, West Malaysia, the Philippines, Vietnam (up to 3 kg), Thailand, South Korea, Japan, Australia, the United States, Canada, and Europe (the United Kingdom, Germany, and France).
• The countries or regions to which each item can be shipped may change. Please refer to the destinations available for purchase as shown by the system.
  
  

● Important information for overseas orders

• Payment methods: credit card and Apple Pay.
• Enter the recipient’s full English name exactly as shown on their passport, a deliverable address, and an email address where they can be reached. Overseas orders cannot be shipped to P.O. Boxes.
• Invoices are issued for all overseas orders in accordance with applicable requirements. The system automatically issues the invoice after payment and sends it to your email address.
• After shipment, delivery generally takes approximately 10–35 days depending on the destination. Delivery may take longer due to logistics conditions or customs inspections.
• Before ordering, check the product information, size, and estimated shipping date. Once an order is placed, cancellations or returns for personal reasons are not accepted, except as otherwise provided in this policy.
• Product colors may differ slightly from the photos due to screen display, lighting, or device settings. The actual product shall prevail.

● Shipping Notice

• We will notify you by email after your parcel has been shipped.
• If a parcel is returned because the customer did not complete customs clearance, refused delivery, failed to collect it on time, provided incorrect recipient information, or for another reason not attributable to our company, we will deduct the original shipping fee, any additional logistics costs, taxes, and payment-processing fees, then refund the remaining product amount.
• If you need the parcel to be shipped again, contact customer service after receiving the return notification. You will be responsible for the reshipping fee.

● Overseas Return and Exchange Policy:

• Due to the high cost and complexity of international shipping, overseas orders are eligible only for returns due to product defects. Returns, exchanges, or refunds for personal reasons (such as an unsuitable size, personal preference, or ordering the wrong item) are not accepted. Thank you for your understanding.
• All products are inspected and packed before shipment. To protect both parties, inspect your item as soon as possible after receipt and record the entire unboxing process.
• If you receive a product with a major defect, send photos and the complete unboxing video to customer service within 10 days of receipt. If the defect is determined not to be customer-caused, we will offer a solution based on the circumstances, such as a refund or compensation.
• Contact customer service through our Facebook page, Instagram, or email at customer@ou-en.co. Provide your order number, purchaser name, product photos, and the complete unboxing video.

● Overseas customs clearance and import duties

• Parcels must undergo customs clearance upon entering the destination country. Whether customs duties or import taxes apply is determined by the destination country’s customs authorities under local regulations; parcels may also be selected for random inspection.
• The recipient is responsible for customs duties and import taxes. Please contact your local customs authority for specific amounts.
•  If duties are payable, the relevant tax personnel will notify you and send a customs declaration notice. You can collect the parcel after all required duties have been paid.